They did a very good on checking on everything, but the only thing is that it took a while

Fast and professional. Stevee the Best.

They are fast, accurate and if you ask for help, they get right on it.

Sara was an awesome advisor!

(Translated by Google) I give them a 100, excellent work. I thank Elizabeth and Steven...very professional...thank you. (Original) Les doy un 100 un excelente trabajo agradesco a Elizabeth y Estiven...muy profesionales...gracias

Brought my vehicle in for an oil change. The work was completed efficiently, and the staff was courteous throughout the visit.

(Translated by Google) Excellent service!!! (Original) Excelencia en servicio!!!

South Dade Toyota is awesome. Everyone is friendly and helpful and they always do a great job on my Toyota Tacoma . Thanks S-D Tovota

I went in needing an emergency part and they were able to get it by the next day and install it for me. The attention by the parts and service advisor was great.

Steven Espinosa came highly recommended. Googling the distance and a 40 minute drive was hesitant. I decided to chance it to prove a pount that good service is found anywhere. Im glad I took the recommendation seriously. As Steven Espinosa provided exceptional service and made the entire experience a pleasure. He was warm, professional, attentive, and genuinely committed to helping. I truly appreciate his kindness and dedication. Not only would highly recommend him to anyone looking for outstanding service! I am willing drive the distance and take the 40 minute drive again. Thank you again Steven, you're awesome.

Took care of the problem and didn’t charge. Thank you. I’ll be back

Awesome service as usual 😇✝️🇺🇸

Great quick service from Elizabeth at the Toyota service center. Very fast and efficient. Thank you.

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I received at South Dade Toyota Service excellent attention and service. I will come back!

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Worst experience I’ve ever had at south dade Toyota, not confident that they even made the repair I went in for. There was no communication between me and the service advisor. Did not receive a status report, was notified once my car was parked and ready to pay

The service at the dealership is excellent; Ms. Saro is very professional, and the finance person provided excellent service with very good options. I recommend them 100%.

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The service is good, but labor costs are nearly twice as high as what you would pay at an independent mechanic, such as Pep Boys or Tire Kingdom.

Very good experience Toyota is the best choice

(Translated by Google) Pleased with the service. (Original) Complacida con el trato.

Asked for oil change and too low tire pressure. Got the oil change, but despite the check in staff comments on proper pressure, they didn’t address that problem.

(Translated by Google) They are excellent. Fast, efficient, and the service is top-notch. (Original) Son excelentes. Rápidos, eficientes y un trato de LUJO

Great service from Chris

Great customer service provided by Sara Cabello

I received excellent service. Sara, a service advisor, is someone I highly recommend for her professionalism and quality of service. I will definitely continue to return to South Dade Toyota of Homestead.

(Translated by Google) Everything was great and fast. (Original) Todo muy bien y rápido

Excellent Thank you very much!

Disappointing Customer Service Experience I recently visited the service department at Toyota of Homestead for recall work on my vehicle. I want to acknowledge that the recall repairs were successfully completed, and I appreciate that. Unfortunately, the overall customer service experience left much to be desired. I spent 5½ hours waiting for my vehicle without being informed about the amenities or services available to customers. No one mentioned that there was a café inside where I could get something to eat or enjoy a cup of coffee. I discovered that on my own. I also wasn’t informed that transportation home ... Read More

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Google - Oct 16, 2026

Disappointing Customer Service Experience I recently visited the service department at Toyota of Homestead for recall work on my vehicle. I want to acknowledge that the recall repairs were successfully completed, and I appreciate that. Unfortunately, the overall customer service experience left much to be desired. I spent 5½ hours waiting for my vehicle without being informed about the amenities or services available to customers. No one mentioned that there was a café inside where I could get something to eat or enjoy a cup of coffee. I discovered that on my own. I also wasn’t informed that transportation home and back was an available option while my vehicle was being serviced. I completely understand that recall repairs take time, and I have no issue with the work that was completed. My disappointment comes from the lack of communication and attention to the customer experience. It’s the little things that make a big difference. Simply informing customers about the amenities, transportation options, and expected wait times would go a long way toward making them feel valued. I hope management takes this feedback constructively. Toyota of Homestead completed the work on my vehicle, but there is definitely room for improvement when it comes to customer service and communication.

Always come to this location even though I have a dealership closer to my house.

⭐ 1/5 — Unacceptable Customer Service and Complete Disregard for Customers’ Time I had an extremely disappointing experience at South Dade Toyota of Homestead on October 12, 2026. I arrived on time for my 3:40 PM appointment for the 40,000-mile maintenance on my white Toyota Camry. Upon arrival, a female employee wearing a black uniform directed me forward and placed a number 6 on my vehicle. However, she was unable to complete the check-in process. I then waited approximately 30 minutes without anyone acknowledging me or providing assistance. I had to knock on the office window to ask whether anyone was attending customers. I was told someone would ... Read More

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Google - Oct 12, 2026

⭐ 1/5 — Unacceptable Customer Service and Complete Disregard for Customers’ Time I had an extremely disappointing experience at South Dade Toyota of Homestead on October 12, 2026. I arrived on time for my 3:40 PM appointment for the 40,000-mile maintenance on my white Toyota Camry. Upon arrival, a female employee wearing a black uniform directed me forward and placed a number 6 on my vehicle. However, she was unable to complete the check-in process. I then waited approximately 30 minutes without anyone acknowledging me or providing assistance. I had to knock on the office window to ask whether anyone was attending customers. I was told someone would come out shortly. During my wait, two other vehicles arrived after me. When a female service advisor finally appeared, she looked in my direction but proceeded to assist BOTH newly arrived customers, completely bypassing me despite my scheduled appointment and lengthy wait. After approximately 45 minutes, I still hadn’t even been checked in! I knocked on the window again, and a male employee finally came out. To his credit, he was polite, professional, and genuinely tried to help. My frustration was not directed at him. However, the complete lack of organization, communication, and respect for customers’ time was unacceptable. What is the purpose of scheduling an appointment if it means absolutely nothing? Why should customers have to knock repeatedly on an office window just to receive basic assistance? And why are customers who arrive later attended to first? I ultimately returned my service number and left without having the maintenance performed. South Dade Toyota of Homestead seriously needs to reevaluate its service department’s management, staffing, and customer service standards. I wasn’t asking for special treatment. I simply expected my appointment to be respected and to be treated with basic courtesy and professionalism. Unfortunately, even those expectations were not met. Extremely disappointing. Completely unacceptable. One star.

The service agent, Agustín was very polite and understanding, which is truly appreciated. The entire experience was positive

(Translated by Google) I see this service was just a quick fix. I asked them to do a quick tune-up on my car and they said the machines weren't working. If we're going to rush everything, don't accept service after 5:50. (Original) Veo que este servicio fue por salir del Paso .. les pedí el favor de una juagada al Carro y que no sirven las máquinas …. Si vamos hacer todo a las carreras no acepten servicios después de 5:50

I took my brand new 2026 Tacoma in because the transmission shifts roughly before the engine and transmission warm up. (After 3-5 minutes of driving the problem goes away.) The person or people who had the truck only said what I told them in the first place. They said they checked the transmission with a computer. The rough shifting is “normal.” I would have liked it that they would have drained the transmission fluid and looked for metal bits. At that point, I lost a little confidence on their commitment and dedication that they did everything they could. The work was ... Read More

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Google - Oct 7, 2026

I took my brand new 2026 Tacoma in because the transmission shifts roughly before the engine and transmission warm up. (After 3-5 minutes of driving the problem goes away.) The person or people who had the truck only said what I told them in the first place. They said they checked the transmission with a computer. The rough shifting is “normal.” I would have liked it that they would have drained the transmission fluid and looked for metal bits. At that point, I lost a little confidence on their commitment and dedication that they did everything they could. The work was under warranty.

(Translated by Google) Excellent service 👍 (Original) Excelente servicio 👍

I had to come back to south dade Toyota to fix the sensor that I had issues from upon purchase. Although I had to wait a little bit, my tires were checked upon my arrival from Hazel. My car was then checked in from Sarah. I was then offered Lyft to go home. The work did not take long & I was given a Lyft back to the shop. Maria offered a gas voucher for the inconvenience & Frank filled the car. Thank you for redeeming & giving great service!

If I could give zero stars, I would. The lady who assisted me yesterday was rude and had an attitude from the moment I arrived until I received my keys back. I’ve been coming to Toyota for years and have always been happy with the service, so this experience was extremely disappointing. When you’re spending your hard-earned money, the least you expect is to be treated with basic respect and professionalism. After this experience, I honestly don’t feel comfortable returning.

I spent more than three hours here, even with an appointment. They left my car parked under a tree for nearly three hours, and the actual service only took 30 minutes. It was very disrespectful. Thankfully it was only a tire rotation—if it had been something more difficult, how long would it have taken?

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For the first time I am disappointed with Toyota. I was promised a car wash, new wipers, and an oil change for $25. After paying, I went back to my service attendant and notified them that my windshield wipers were not changed. I was told on two separate occasions that they were. We walked to my car together and discovered that my windshield wipers were not changed. I was also told that my car ran through the car wash two times. My white vehicle was gray with dirt and there was no water on my vehicle whatsoever. I then asked for ... Read More

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Google - Sep 15, 2026

For the first time I am disappointed with Toyota. I was promised a car wash, new wipers, and an oil change for $25. After paying, I went back to my service attendant and notified them that my windshield wipers were not changed. I was told on two separate occasions that they were. We walked to my car together and discovered that my windshield wipers were not changed. I was also told that my car ran through the car wash two times. My white vehicle was gray with dirt and there was no water on my vehicle whatsoever. I then asked for my car to washed. After my car was washed in front of my face it was then white and shiny again. After tax, I was also quoted approximately $28 for a September promotion yet somehow paid over $30. I was disappointed that I waited three hours for the services not to be done on my car. I still continue to wonder if my oil change was actually done.

More salespeople then mechanics

I previously made an appointment for an 8:20am arrival. I arrived early and was checked in at 8:28am. I previously ordered a door handle which I was quoted $60 something dollars for. Needless to say the car was not ready until 11:20 am. The door handle costed $86.19. CPT, 1521, who knows what that means was $200.00. So there is a misc $20.00 charge, which is not explained on the receipt. So for waiting in the service area for 4 hours, with a reservation, for 1 rear door handle costed me $327.65. Service Advisor was Steven Espinosa..

I am normally a very patient client, and I understand that unexpected situations can cause delays. However, this time I felt that I was not treated with the level of communication and customer service I expected. First, I waited for more than three hours. I understand there was a storm, and I was willing to be patient. However, I noticed that other people who arrived after me were being helped, and no one took the time to communicate with me or explain the reason for the delay. While I was waiting for my vehicle to be registered, a man stood ... Read More

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Google - Sep 1, 2026

I am normally a very patient client, and I understand that unexpected situations can cause delays. However, this time I felt that I was not treated with the level of communication and customer service I expected. First, I waited for more than three hours. I understand there was a storm, and I was willing to be patient. However, I noticed that other people who arrived after me were being helped, and no one took the time to communicate with me or explain the reason for the delay. While I was waiting for my vehicle to be registered, a man stood looking at my front windshield for at least ten minutes without explaining what he was doing. I eventually became uncomfortable and had to ask if there was a problem. I should not have had to ask for an explanation when someone was inspecting my vehicle for that long. The situation became even more frustrating when it was time to pay. I was charged $124, even though I had been told over the phone that I had a coupon for 25$ When I questioned it, I was told that there was no coupon showing in the computer. After I left, I received a call saying that they had researched the issue and, thankfully, had found my coupon and would reimburse me. What upset me most was the way this was communicated. It felt as though they were doing me a favor by honoring the coupon, when in fact it was something I had already been told I was entitled to. It has now been one month, and I still have not received the reimbursement that I was promised. I hope this matter can finally be resolved and that the promised reimbursement is processed promptly.

The service was excellent and the best I’ve had as always when I come will always come back for any service needed Everyone professional and caring Thanks for all your help from beginning to end of service

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they suck no. concept of customer service. barely English proficient. 2hrs to rotate tires. ignored my wife in the waiting room who was the person that brought the car in while trying to text me at work for service. and if someone answers the phone please have them know what they are talking about instead of having to put me on hold for 15min. to get someone else to answer questions. absolutely ridiculous. will never do business with Dade Toyota ever again. I'd rather drive to coconut Creek for service

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Freddy was great! He gave us great advise and gave us an excellent service. Helped us with everything

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They gave me an estimate an I paid for it and they didn't have all the tires at the moment which was ok. They installed 2 and I came back for the other 2 the next day. The guy wanted to charge me again for balancing and alignment. Then I was waiting for the car more than 2 hours and I asked how much longer he said 20 minutes. I waited 45 minutes and went to ask again . The guy has a sing "out to lunch" and the keys and my paperwork was in his desk. I have to call another person ... Read More

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Google - Aug 9, 2026

They gave me an estimate an I paid for it and they didn't have all the tires at the moment which was ok. They installed 2 and I came back for the other 2 the next day. The guy wanted to charge me again for balancing and alignment. Then I was waiting for the car more than 2 hours and I asked how much longer he said 20 minutes. I waited 45 minutes and went to ask again . The guy has a sing "out to lunch" and the keys and my paperwork was in his desk. I have to call another person to give me the car. So you guys rate them.

I’m pretty much satisfied with service rendered. I will continue with this service for as long as necessary.

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Good service ,good price nice place waiting time was great. I’m glad to pick this dealership for my services.

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We took in our 11 year old Toyota Highlander for new wipers and to check the A/C because it's unreasonably delayed in cooling. The service advisor, Carlos Gonzalez, told my husband verbatim to "mansplain to your wife how to turn on the A/C" because there's nothing wrong with it. The Toyota service department ended up conducting a full inspection of my car, even though we did not ask for one and he literally said there was nothing wrong with the vehicle for the reason we brought it for. They claimed the battery gave an "... Read More

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Google - Aug 2, 2026

We took in our 11 year old Toyota Highlander for new wipers and to check the A/C because it's unreasonably delayed in cooling. The service advisor, Carlos Gonzalez, told my husband verbatim to "mansplain to your wife how to turn on the A/C" because there's nothing wrong with it. The Toyota service department ended up conducting a full inspection of my car, even though we did not ask for one and he literally said there was nothing wrong with the vehicle for the reason we brought it for. They claimed the battery gave an "error" on the computer and it MAY give out at any time, even though this battery was only 31 months old on a 72 month warranty from the Toyota. They sold us a brabd new battery and a pricey 84 month "warranty" that does not give us much, as this is the 3rd one they sell us right after the 12/24 month pro-rated amount they cover under warranty. It's always the same scam when we come in. We go for an oil change or a tire rotation, and end up with a new alternator or A/C cabin filters or engine flush or whatever they can come up with to take our money. My car has only been to the Toyota in the 11 years I've had it since May 2015. GREAT JOB TOYOTA SERVICE DEPARTMENT and Carlos Gonzalez for the nonexistent professionalism and lack of gumption with your loyal customers. EDIT: Great example of how the South Dade Toyota Service Dept team should not be your stop for your vehicle. Manager Lester Tenorio does not follow through on the written responses on behalf of Toyota. No calls, no emails, no contact at all since his post was written over 2 weeks ago.

Overpriced labor pricing. There literally robbing their clients of money. Unbelievable.

Paint scratch on my brand new car

Tuve una mala experiencia hice una cita sólo para cambiar el aceite y estuve dos horas aproximadamente esperando y los talleres casi vacíos. Muy pocos carros en servicio. No entiendo por qué tanta demora. Sólo para cambiar un aceite

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Terrific service. I needed information and service related to a Maintenance Required warning light on my dashboard. The personnel there took great care of my car. A terrific dealership!

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Bad customer service. It took much more time than expected and the staff member Steven did not provide me any choice for my wait. Very dissapointed

(Translated by Google) They are very unprofessional. We made an appointment, and they didn't even touch my car. They kept me waiting for 2 minutes and 45 seconds, and then they came up with a lot of excuses and very poor communication among themselves. (Original) Son muy poco profesionales en lo que hacen. Hicimos una appointment y ni siquiera me tocaron el carro y me tuvieron esperando 2 45 min y despues salen con muchas excusas co muy mala comunicacion entre ellos mismos

Very good ,service and good customer service. And Very fast . I recommend , Thanks so much.

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My wife took her car in for an oil change witch I found to be high at $160.00 and the also charged for a new cabin air filter and motor air filter without getting a signed work order saying it ok to do the work. My wife told she did not ok the air filters at the end the bill came to around $300.00, this way over priced. When I asked the service manager why a oil change is $160.00, I was told the car use a special oil. We'll when looked up the oil on line by the part number the ... Read More

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Google - Jun 6, 2026

My wife took her car in for an oil change witch I found to be high at $160.00 and the also charged for a new cabin air filter and motor air filter without getting a signed work order saying it ok to do the work. My wife told she did not ok the air filters at the end the bill came to around $300.00, this way over priced. When I asked the service manager why a oil change is $160.00, I was told the car use a special oil. We'll when looked up the oil on line by the part number the oil is around $6.00 a quarter not that special. So to sum it up I will tell everyone I know not to go to South Dade Toyota due to games they play get money out you

My experience was long and really the worst experience ever. I drove my car there for my normal service. I could'nt drive my car out every dashboard light was on. . My car have never had any problems. I. Could'nt believe they caused these problems to make more money at the customer expense. That was really shady business tactics. Very, Very , un profesional

Everyone very professional and very kind. The sales person was very detailed with every offers they have and the the Financial person went above and beyond to help me with best prices and leaving satisfied with my new car. I would highly recommend you guys.

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No good

I had an appointment early in the day I drop off my car and service advisor Camilo walks up and says “I’ll call you when the car is done” Didn’t even let me talk to him to explain what I needed done on the car. I leave the car and then I waited all day I called three times no response I got a response and they told me he’d call an hour went by no call, I get there at almost closing and not even a greeting just say the total and done.

We have been very satisfied with service and Sara who takes very good care of us. The dealership is well organized, punctual and courteous!

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Always great Service, fast communication. My Service Advisor Carlos Gonzalez is very professional and always help me a lot.

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The service yesterday was abysmal—four hours just to perform maintenance—and to top it all off, they left scratches on the hood and the rearview mirror. I am truly outraged.

Excellent service the whole team worked together to fine what better fit my wife and mine needs

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took over 4 hours for an oil change. received a text that my appointment was a different time then what i had already made. my appt was at 8:45 the. it said 10.20. when the video came to show me what they had done it was all in spanish i did not understand it. luckily i sent to my husband.

Happy with my new car, first time buyer!! Will come back again in the future

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Waste of time to make appointment. Everyone gets booked at the Same time per office manager! 2 hour wait!!!

I waited more than 3 hours for a regular maintenance. I was told they had called me a while ago. I did not receive a phone call to tell Me the car was ready. The guy in the front said he called and that someone just said.. ok. That was not me. I was in the lobby the whole time. I mentioned where I would be as well. Very unusual because I’ve only ever taken an hour the most for regular maintenance. I suggest that the staff be more alert and ensure the client info is correct in the system ... Read More

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Google - Apr 16, 2026

I waited more than 3 hours for a regular maintenance. I was told they had called me a while ago. I did not receive a phone call to tell Me the car was ready. The guy in the front said he called and that someone just said.. ok. That was not me. I was in the lobby the whole time. I mentioned where I would be as well. Very unusual because I’ve only ever taken an hour the most for regular maintenance. I suggest that the staff be more alert and ensure the client info is correct in the system during check in.

Everything went as expected. The representatives were very friendly and advisable. My vehicle was completed in the time they told me. Thank you.

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(Translated by Google) I only went for routine maintenance to see which of the things I'd been told were "bad" I could address first, but the experience left me quite worried. I took my vehicle in for a general check-up, and the diagnosis included several recommendations that seemed excessive and unclear. They told me the coolant level was low and needed an immediate flush; however, I had recently checked the level, and it wasn't low. They also mentioned a possible oil leak, but the level has always been correct in my previous check-ups. After inspecting it ... Read More

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Google - Apr 8, 2026

(Translated by Google) I only went for routine maintenance to see which of the things I'd been told were "bad" I could address first, but the experience left me quite worried. I took my vehicle in for a general check-up, and the diagnosis included several recommendations that seemed excessive and unclear. They told me the coolant level was low and needed an immediate flush; however, I had recently checked the level, and it wasn't low. They also mentioned a possible oil leak, but the level has always been correct in my previous check-ups. After inspecting it myself and getting a second opinion, it seems the real problem might be related to the universal joint, which could be leaking grease—something completely different from the expensive repairs they initially quoted me. Overall, I felt the estimate included work that wasn't really necessary or clearly justified, which made me suspicious. The total proposed cost was so high that it practically seemed cheaper to consider another vehicle. I believe it is important that diagnoses be more accurate and transparent before recommending high-cost services. (Original) Solo fui por mantenimiento y a ver cuál de estas cosas que se que me dijeron que estaban “malas” podía ir haciendo primero pero la experiencia me dejó bastante preocupada. Llevé mi vehículo para una revisión general y el diagnóstico que me dieron incluyó varias recomendaciones que me parecieron excesivas y poco claras. Me indicaron que el coolant estaba bajo y que necesitaba un flush inmediato, sin embargo, yo ya había revisado el nivel recientemente y no estaba bajo. También me mencionaron una posible fuga de aceite, pero en mis revisiones previas el nivel siempre ha estado correcto. Al inspeccionar por mi cuenta y consultar otra opinión, parece que el problema real podría estar relacionado con la cruceta del cardán, que podría estar perdiendo grasa, algo completamente distinto a las reparaciones costosas que me cotizaron inicialmente. En general, sentí que el estimado incluía trabajos que no eran realmente necesarios o que no estaban claramente justificados, lo cual generó desconfianza. El costo total propuesto era tan alto que prácticamente parecía más económico considerar otro vehículo. Creo que es importante que los diagnósticos sean más precisos y transparentes antes de recomendar servicios de alto costo.

The service assistant resolved my complaint immediately and got my car serviced. She was very professional and couteous

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Gracias Al vendedor Dario Toledo por tan agradable atención, cuido y claridad en todo el proceso.!

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Muchas gracias Dario Toledo por tu excelente atención y paciencia", "Valoro mucho tu profesionalismo al resolver mis dudas", o "Gracias por ayudarme a encontrar exactamente lo que necesitaba"

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(Translated by Google) I waited for 3 hours, I got up from my seat to ask, and if I hadn't, the person who helped me wouldn't have even told me what my car needed. I went in for an oil change and left with a damaged carburetor, a dirty filter, and I know they didn't do a proper check because my tires squeal a lot when I brake even slightly. (Original) Espere por 3 horas me levante de mi asiento para preguntar y si no lo ago la persona que me atendió nisiquiera me ubiera dicho lo que necesitaba ... Read More

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Google - Mar 28, 2026

(Translated by Google) I waited for 3 hours, I got up from my seat to ask, and if I hadn't, the person who helped me wouldn't have even told me what my car needed. I went in for an oil change and left with a damaged carburetor, a dirty filter, and I know they didn't do a proper check because my tires squeal a lot when I brake even slightly. (Original) Espere por 3 horas me levante de mi asiento para preguntar y si no lo ago la persona que me atendió nisiquiera me ubiera dicho lo que necesitaba mi carro fui por un cambio de aceite y salí con un carburador dañado un filtro sucio y se que no le isieron un chequeo adecuado porque a mis llantas le rechinan mucho cuano freno un poco

Just like my last visit they did not cover my seat and floor mat with protective covering prior to service, even though I specifically requested they do so this time. The complimentary service is minimal and does not cover air filters or even detailing. Just oil change and tire rotation. The staff is pleasant, efficient and respectful and I received a ride to and from home instead of having to wait at the dealership.

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